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Troubleshooting - Tabs Disconnecting During Use

Updated over 3 weeks ago

Tabs Disconnecting During Use

  1. Update firmware/app. Install the latest app and, if prompted, update Tab firmware.

  2. Avoid bodily interference. Hold the tabs lightly in your hands with the LED's visible. Clenching the tabs in fists or placing on either sides of the thighs can break the bluetooth connection.

  3. Lock the phone awake. Some devices suspend Bluetooth aggressively when the screen sleeps. Temporarily keep the screen awake by using our "Keep Screen Awake" option under the advanced settings.

  4. Disable battery optimizations.

    • Android: Settings > Apps > Dharma Dr > Battery > Don’t optimize. *Can vary by phone model*

    • iOS: Ensure Low Power Mode is off during sessions.

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